AUDIO DOWNLOAD | Modern Patient Expectation Workflow: "Care, Serve, Treat. Repeat."
Audio Download: 32:19
If your team is untrained on how and when these scene transitions occur in your practice, impatient, careless, or dismissive, and all too quick to pass the patient on to someone else, the relationships with both administrative and medical team members will suffer.
According to a new report published by the American Medical Association, between 2012 and 2022, the share of physicians working in private practices decreased by 13 percentage points — from 60.1% to 46.7%.
Additionally, Slate.com wrote, 'Doctors who run practices are essentially business owners, but many have never learned to manage a staff.'
Fierce Healthcare reported that 'Medical graduate students are at a disadvantage when they don't get trained on the business elements of medical practice.'
Finally, Harvard Business Review writes, 'Most physicians have been trained to keep emotion out of the job, and are not comfortable showing vulnerability in the workplace.'
Simply stated: every patient is on a journey and they’re going to tell a story after they leave your practice. Each new “scene” they encounter [in your practice and with your staff] will either be a place (i.e. feeling) of healing or hostility. Are they going to encounter a villain, an ally, or be served and cared for in such a way that they feel like an inconvenient obstacle that our healthcare culture would rather view as a number than a name?
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